Frequently Asked Questions about our service in Cantabria.

Your keys are kept in a coded, anonymous security safe. Only your dedicated House Manager has access to them for scheduled visits, ensuring complete privacy, discretion, and total security.

We continuously monitor coastal weather warnings. Following severe windstorms or heavy rain episodes, we visit your home within 48 hours to inspect roofs, windows, gutters, and perimeter, sending you photos for immediate peace of mind.

After every on-site inspection, you receive a clear digital report via WhatsApp or email with actual photos, checked inspection points, and confirmation that everything is in pristine order.

None at all. We earn your trust month after month. You can pause, modify, or cancel your plan at any time with a simple 30-day notice, with no penalties or hidden clauses.

You send us your shopping list or dietary preferences 48–72 hours prior to arrival. Our team hand-picks fresh, premium local produce and stocks your refrigerator and pantry hours before you walk through the door. We pass on the exact supermarket receipt with complete transparency, alongside the provisioning coordination fee corresponding to your geographic zone.

At House Manager Cantabria, we manage and coordinate bookings acting as your trusted concierge. Physical therapy, massage treatments, and childcare are provided by accredited, vetted external specialists with verified credentials in Cantabria, ensuring five-star quality, complete discretion, and security in your private home.

Yes, absolutely. All clients with an active home care plan (both Essential and Premium Plans) enjoy priority access to our on-demand Perfect Arrival, Concierge, and Hospitality services. You only pay for them when you decide to activate them for your stay or for visiting guests.